Up to 65% OFF: Curvy Kate & Freya Weekend - Ends Sunday

  • Free UK Returns

    How to return your items

  • If for any reason you don’t want to keep your items, they can be returned to Brastop for a full refund.

    Extended Christmas Returns

    Any orders placed between 1st November and 21st December 2018 can be returned, with labels attached, by 31st January 2019

    Returns Policy

  • How to return your items with Free UK Returns

  • Returning Your Items
  • Step 1 - Complete the Enclosed Returns Form

    Complete the enclosed returns form for the items you wish to return.

    If you can include the reason for returning, that’s great, as it helps us to improve.

  • Returning Your Items
  • Step 2 - Package your return items up nice and secure

    They should be unworn with the tags attached and if the item came packaged, please include the original packaging too.

    All UK orders include a FREE Returns label so place this on the front of your package.

  • Returning Your Items
  • Step 3 - Take your returns package to the post office

    In the unlikely event that your items get lost in the post, please ask for a certificate of posting when you hand your item in.

  • Returning Your Items
  • Step 4 - Your Refund or Replacement Items are Issued

    Once we receive your items, your return will be processed, via the original payment method, as quickly as possible and depending on your request, we’ll either issue you with a refund or send out a replacement.

    Returns Policy

  • How to return your items to the UK

  • Returning Your Items
  • Step 1 - Complete the Enclosed Returns Form

    Complete the returns form that arrived with your items.

    If you can include the reason for returning, that’s great, as it helps us to improve.

  • Returning Your Items
  • Step 2 - Package your return items up nice and secure

    Package your items up securely which should be unworn with the tags attached and should include any original packaging that came with them.

    Mark the front of your package clearly with the Brastop returns address:
    Brastop.com
    Unit 1 The Hawthorn Centre
    Harrow
    United Kingdom
    HA1 2RF

  • Returning Your Items
  • Step 3 - Take your returns package to the post office

    Take your items to your local postal service. You are required to pay the shipping costs for returning items to the UK. Returns shipping costs can not be refunded.

    Depending on your location, please allow up to 14 days for your item to arrive with us.

  • Returning Your Items
  • Step 4 - Your Refund or Replacement Items are Issued

    Once we have received your items, your return will be processed, via the original payment method, as quickly as possible and depending on your request, we’ll either issue you with a refund or send out the replacements you requested.

    Returns Policy

  • Frequently Asked Questions - Returns & Exchanges

    • What is your return policy?
    • We understand how difficult lingerie shopping can be, that’s why we aim to keep it as easy as possible. If you’re not satisfied with an item, you can return it to us in its original unworn condition with tags and labels attached for a no-quibble refund within 30 days of dispatch for UK orders and 45 days for international orders.

      Full Returns Policy

    • Do I have to pay to send my items back to you?
    • Free Returns are currently only available to UK customers and a prepaid label is included in all UK orders.

      For customers outside the UK, it is the customer’s responsibility to ensure that the correct postage fee is paid to prevent any delays or customs charges when returning the parcel. We always recommend obtaining a Proof of Postage receipt when sending goods back to us.

    • Is shipping free on the exchange order?
    • Yes! All exchange orders are sent out free of charge, no matter where you are in the world.

    • How long does an exchange take?
    • For UK customers, this usually takes around 7-10 days. The Free Returns label is second class, and on average it takes up to 5 working days to reach us.

      Overseas customers may experience a longer exchange turnaround due to the length of time it takes for returned items to reach us, and then again for the new items to be shipped out.

      You will receive an email to confirm when your return has been received and processed, and your exchange order will be shipped the following working day. Exchange orders are sent out via Standard Delivery (except for worldwide orders which must be sent via Recorded Delivery) at no charge to the customer.

    • I need my exchange items quicker than I think they’ll arrive.
    • We are not able to dispatch any exchange orders before your returns have been received and processed. If you require the exchange items sooner than this, we recommend that you place a new order for the desired items. We can then issue a refund on your returned goods once they arrive.

    • The size I need for exchange isn’t available. Can I try an alternative item instead?
    • Of course, exchange items do not have to be like-for-like. Any additional price to be paid will be automatically charged to the card used for the original payment, or if purchased via PayPal then a Money Request will be sent. Likewise, any refund owed will be refunded to the same card, or via PayPal.

    • I requested an exchange on my return slip but received a refund. Why?
    • We do recommend all customers to contact us via phone or email prior to sending items back to us for exchange, so we can check our stock levels and place the desired items on hold. This prevents them from being sold to another customer. Unfortunately, we are not able to guarantee the availability of stock if the exchange is only requested on the returns slip.

    • What is a proof of postage?
    • This is a receipt that will be given to you by the Post Office when you post the items back to us. You should retain this until you have received notification that your returned items have been received safely.

    • I bought a matching set and the bra is not right. If I exchange it, and it still is not suitable, can I send the briefs back too?
    • Provided the briefs are unworn with the original tags and labels attached, we’ll be happy to honor a return on the briefs as well.

    • I returned my entire order, why have I not received a refund of the postage cost too?
    • In line with distance selling laws, in order to receive a full refund of your order including postage costs you must inform us that you wish to fully cancel your order. All goods must be received back at our warehouse within 14 days of purchase for this to be processed.

    • I ordered with a gift card but need to return something. How do I get refunded?
    • All refunds are issued back to the original payment method. If you paid with a gift card, we’ll re-issue a gift card for the value of the items returned. You’ll receive the details of this in an email.

    • I used a coupon code on my original order. Can this be applied to my exchange too?
    • Yes! If you used a coupon code on your first order we will honour this on any exchange that is linked to that order. Any like-for-like items (same brand, style and colour) will be price matched to what you originally paid.

    • I’m exchanging for different items that are more/less expensive than the original ones I ordered.
    • That’s no problem at all! Once we have received your returned items back at the warehouse, we’ll process the exchange and any price difference will then be calculated. Refunds are always issued back to the original payment method. Likewise, additional amounts are payable by the original payment method. If you paid by card, this will automatically be taken from the same card once your return is received. If you paid by PayPal, we will send a Money Request. The Money Request will need to be accepted before we can send any exchange goods out.

    • What price will my exchange items be?
    • Your exchange items will be priced at what they are listed at on the website, at the time of reservation. For example if an item is £12 at the time of reserving it for your exchange, this is the price it will remain at on your exchange.

    • I am exchanging for the same item, but the price has increased since I bought it.
    • If you’re exchanging a like-for-like item (same brand, style and colour) and just need a different size, we will honour the original price you paid.

    • I want to exchange for the same item, but the price has dropped since I bought it.
    • That’s fine! We will issue a refund for any price difference when the exchange has been processed.

    • How long are reserved items held for?
    • We hold onto reserved items for 14 days (UK customers) and 21 days (overseas customers).This allows for plenty of time for you to return your items within our return policy. If we do not receive your return for exchange within this time, your reserved items will be removed from the system and released back to stock. If you experience any delay in returning items to us, please let us know and we’ll be happy to help.

    • How long does it take to receive a refund?
    • All refunds are issued as soon as we process your returned items. If you paid via PayPal you should receive an email from them to confirm that a refund has been issued, and this typically shows up in your PayPal account within a few hours. If you paid by card, it can take up to 3-5 business days to show up on your statement, depending on your card provider.

    • Can I get store credit instead of a refund?
    • Sure! We can issue a gift card for you if this is something you would prefer over a standard refund. Please contact us via phone or email, and place a note on your return slip to confirm that you would prefer a credit or gift card.

Can't find what you're after?

Email or Call Us
  • Phone Us

    0208 861 1945

    General Queries

    [email protected]

    Returns/Exchanges Queries

    [email protected]

    Opening Hours

    Monday to Friday - 8am to 6pm

    Closed on all Bank Holidays and weekends.

  • Our Address

    Unit 1 Hawthorn Centre,
    Elmgrove Road
    Harrow
    United Kingdom
    HA1 2RF

    Company Registration Number 04939105

 

Returns and Exchanges Policy

Find your UK Size

All our bras & swimwear are listed in UK sizing. To convert your usual size to UK sizing please refer to the columns below.

Find your UK Size

All our bras & swimwear are listed in UK sizing. To find your UK size, select the US bra size you normally wear:

Bra Sizes

UKUSAEUFRITAUS
DDDDDD
DDDD/EEEDDDD
EDDD/ FFFEE
FGGGFF
FFHHHFFFF
GIJJGG
GGJKKGGGG
HKLLHH
HHLMMHHHH
JMNNJJ
JJNOOJJJJ
KOPPKK

Bra / Back Sizes

UKUSAEUFRITAUS
28286075-6
30306580-8
32327085110
34347590212
36368095314
383885100416
404090105518
424295110620
4446100115722