$1 SHIPPING WEEKEND - EXTENDED

Use Code: 1DOLLAR - Ends Midnight Tonight

Shipping

We aim to dispatch all orders the following working day and we’ll send you an email to let you know your order is on its way!

New Website - Delivery Update

Orders placed from 1st October 2020: Due to a change and upgrade in our systems and website there will be a small delay in dispatching your order. Please accept our apology for the inconvenience.

Covid-19 Shipping Update

To ensure our customers’ orders and staff safety is being managed during the current climate, you may see some slight delays to receiving your order.

The following delivery times are estimates based on average OCS Worldwide delivery times, from date of dispatch.

Please refer to OCS Worldwide website for service updates and further information for your local area.

We have also extended our returns to 90 days so you can order worry free.

We are unable to temporarily ship to certain countries due to local provider limitations (see below).

Find Out More

Shipping Times & Prices

US Standard Shipping $7 5-10 working days Free on orders over $90
  • No tracking available. For tracked orders, please use US Tracked Shipping.
US Tracked Shipping $12 5-10 working days Free on orders over $160
  • Tracking number provided
  • Signature required upon delivery

Can I view the status of my order?

If you registered for a Brastop.com account, you can log in and view your order history to see where it is. 

‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the postman, on its way to you!

View the Status of Your Order

My order hasn’t arrived.

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. In very rare cases, orders can sometimes get lost in the post. For UK customers, we can class a parcel as lost once 10 working days have passed since the date of dispatch.

For overseas orders, we can class a parcel as lost once 25 working days have passed since the date of dispatch.

If your order has not arrived within these times, please contact us so we can investigate with OCS Worldwide. Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

Will I be subject to custom charges?

All Brastop orders are dispatched from the United Kingdom, worldwide. When goods are dispatched outside of the EU by Brastop it is our duty to declare their full value on the packaging. Depending on the customs authorities in the destination country, this might mean that you will be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country and unfortunately we can’t take any responsibility for it.

Please refrain from asking us to mark down the value of your parcel if you reside outside of the EU as we are obligated to declare the full value of goods so that we comply with import regulations. In addition to this, if we receive your parcel back due to unpaid customs charges then we may deduct part of your refund in order to cover return charges and fees incurred.

For any questions regarding customs charges to pay, please contact your local customs authority prior to making your purchase.

What delivery services do you provide?

International orders are sent out via OCS Worldwide from our warehouse here in the UK.

We offer a range of services including standard and tracked which can be seen above.

When will my order be dispatched?

We aim to dispatch all orders the following working day (Monday to Friday, not including Bank Holidays) and we’ll send you an email to let you know your order is on its way. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. 

If there are any problems with your order we will contact you by phone or email.

What will happen if I’m not in when my order is delivered?

This depends on your chosen delivery method, the size of your parcel and also your postman! 

A 'something for you’ card should be left but in the case where it isn’t, you should be able to claim your parcel with the tracking number and a form of ID. 

If not, please check with your local postal service for details.

Will public holidays affect my order?

Our office is closed on UK Bank Holidays, so there may be a small delay with your order if it is placed over these periods. 

US public holidays may also affect the delivery. For further details please check with your local postal service.

I need my items sooner than I thought – can I upgrade the shipping method?

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, you can contact us between 8:30am and 6pm GMT Monday to Friday.

An item I purchased is faulty, help!

Oh no! Please send a clear photograph of the fault to our Customer Service team on support@brastop.com or on Facebook Messenger. Once we’ve verified the fault we can arrange for a refund to be issued to you. 

In line with Trading Standards we can only accept faulty items within 6 months of purchase.

I was sent the incorrect item.

Uh oh, this isn't what we like to hear. Our warehouse team work hard at labelling all our products correctly. 

If you've received something that’s not right, please send a clear photograph to us via email or Facebook Messenger, of the tag of the product against your invoice so we can investigate this.

Can I amend my order?

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, you can contact us between 8:30am and 6pm GMT Monday to Friday.