Help & FAQs

Hello! We want to help you get quick answers.

Here are the top questions we get asked.

How do I return my items?

Returns - Step 1

Step 1 - Complete the Enclosed Returns Form

Complete the enclosed returns form for the items you wish to return.

If you can include the reason for returning, that’s great, as it helps us to improve.

Returns - Step 2

Step 2 - Package your return items up nice and secure

They should be unworn with the tags attached and if the item came packaged, please include the original packaging too.

Mark the front of your package clearly with the Brastop returns address:

Brastop Returns
Torque WO1 Building,
Wortley Moor Road,
Leeds
LS12 4JH
United Kingdom

Returns - Step 3

Step 3 - Send your returns package

In the unlikely event that your items get lost in the post, please ask for a certificate of posting when you hand your item in.

Please note the certificate of posting would have a tracking number if you opted for a tracked service.

Returns - Step 4

Step 4 - Your Refund is issued

Once we receive your items, your return will be processed, via the original payment method, as quickly as possible.

Returns may take up to 14 working days to be processed.



Once your return has been processed, please allow up to 5 working days for a refund to appear in your account.



Where is my refund?

If you have opted for a tracked service, please check with your postal provider for the status of your return

Return Processing Times:

Returns may take up to 14 working days to be processed.

Refund Processing Times:

All refunds are issued as soon as we process your returned items. 

If you paid via PayPal you should receive an email from them to confirm that a refund has been issued, and this typically shows up in your PayPal account within a few hours. 

If you paid by card, it can take up to 3-5 business days to show up on your statement, depending on your card provider.

Where is my order?

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. 

To track your order, visit the Landmark Global website.

In very rare cases, orders can sometimes get lost in the post.

For customers outside the UK, we can class a parcel as lost once 25 working days have passed since the date of dispatch.

If your order has not arrived within these times, please contact us so we can investigate with e. Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

I need help with bra sizing and fit

We’re experts on bra fitting here at Brastop, and if you’re not sure of your size or the fit of a bra we’re only too happy to help!

Take our BRAND NEW bra fit quiz to find your perfect size, no tape measure required!

Visit our Bra Fitting Guide for advice on getting the perfect fit, bra fitting tips and our bra size charts.

You can also contact our customer service team on support@brastop.com for any advice on sizing and fitting.

Applying Coupon Codes

The coupon code box can be found when at the checkout stage after your shopping bag. 

Enter the coupon code in the box and click "Apply". This will update your shopping bag total and you can then proceed to payment

The coupon code box looks like this:

If you have already applied a coupon code to your order and are trying to add another, please note that only a single code can be used per order!

If you have tried to add a coupon code to your order and the discount isn't applying, please ensure there aren't any additional spaces or invalid characters in the code and that the promotion has not expired. 

Please also ensure that the code is valid for the current website as our offers can vary by region.

If you have already applied a coupon code to your order and are trying to add another, please note that only a single code can be used per order. 

If you are still experiencing issues with your coupon code, please contact us via live chat or email.

Other FAQs by category

Where is my order?

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. 

To track your order, visit the Landmark Global website.

In very rare cases, orders can sometimes get lost in the post.

For customers outside the UK, we can class a parcel as lost once 25 working days have passed since the date of dispatch.

If your order has not arrived within these times, please contact us so we can investigate with e. Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

Can I make changes to my order?

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

For more information on Shipping, please click here

How do I return my items?

Returns - Step 1

Step 1 - Complete the Enclosed Returns Form

Complete the enclosed returns form for the items you wish to return.

If you can include the reason for returning, that’s great, as it helps us to improve.

Returns - Step 2

Step 2 - Package your return items up nice and secure

They should be unworn with the tags attached and if the item came packaged, please include the original packaging too.

Mark the front of your package clearly with the Brastop returns address:

Brastop Returns
Torque WO1 Building,
Wortley Moor Road,
Leeds
LS12 4JH
United Kingdom

Returns - Step 3

Step 3 - Send your returns package

In the unlikely event that your items get lost in the post, please ask for a certificate of posting when you hand your item in.

Please note the certificate of posting would have a tracking number if you opted for a tracked service.

Returns - Step 4

Step 4 - Your Refund is issued

Once we receive your items, your return will be processed, via the original payment method, as quickly as possible.

Returns may take up to 14 working days to be processed.



Once your return has been processed, please allow up to 5 working days for a refund to appear in your account.



Where is my refund?

If you have opted for a tracked service, please check with your postal provider for the status of your return

Return Processing Times:

Returns may take up to 14 working days to be processed.

Refund Processing Times:

All refunds are issued as soon as we process your returned items. 

If you paid via PayPal you should receive an email from them to confirm that a refund has been issued, and this typically shows up in your PayPal account within a few hours. 

If you paid by card, it can take up to 3-5 business days to show up on your statement, depending on your card provider.

For more information on returns, please click here

I need help with bra sizing and fit

We’re experts on bra fitting here at Brastop, and if you’re not sure of your size or the fit of a bra we’re only too happy to help!

Take our BRAND NEW bra fit quiz to find your perfect size, no tape measure required!

Visit our Bra Fitting Guide for advice on getting the perfect fit, bra fitting tips and our bra size charts.

You can also contact our customer service team on support@brastop.com for any advice on sizing and fitting.

For more information on bra fitting, please click here

What payment methods do you accept?

visa master discover american_express paypal amazon_payments apple payments

We currently accept all major credit and debit cards (Visa, MasterCard, Maestro, Discover, and American Express). 

Express payment with PayPal, Amazon Pay and Apple Pay are also available!

Using Apple Pay

For a quick and secure checkout experience, we accept Apple Pay! Apple Pay is supported on all iPhone, iPad and Mac models that have Face ID/Touch ID. You can pay with Apple Pay using a Visa, MasterCard or American Express card when using Safari as your browser. 

If Apple Pay is available for your device/browser, you will see this payment option at Step 2 of the checkout. 

If you have a gift voucher / discount code, ensure that you have applied any discounts prior to clicking on Apple Pay. 

Once you have reviewed your order details on the Apple Pay screen, you can complete your order using touch ID or by entering your passcode.

Gift Cards & Vouchers

Gift cards are temporarily unavailable to purchase and will be available again shortly. If you have an existing valid gift card, these can be used on the website.

How do I use a gift card?

Shop as normal - adding the items you want to your shopping bag. 

At the checkout, enter the gift card code in the gift card box to use your gift card. You will see the gift card applied just above the subtotal of your order.

Gift cards are valid for up to a year from the date the gift card was issued.

Do I need to use my entire gift card in one go?

You can use as much or as little as you want. If your order total is less than the value of your gift card, you’ll be able to use the remaining balance for up to a year from the date the gift card was issued. 

If your order total is more than the gift card value, you can pay the difference with PayPal or credit/debit card.

My Gift Card is not working! 

If you currently have a gift card that isn't working, please drop us an email at support@brastop.com and we will get back you as soon as possible.

Do you offer Student Discount?

Yes, we offer student discounts online at Brastop in conjunction with Student Beans. The student discount is only available for customers who have signed up through Student Beans. 

The discount is 11% off all items, excluding delivery and gift cards. Normal delivery charges will apply.

Student discount should be redeemed by entering your unique code generated by Student Beans into the coupon code field in the shopping bag page.

Student Discounts

Applying Coupon Codes

The coupon code box can be found when at the checkout stage after your shopping bag. 

Enter the coupon code in the box and click "Apply". This will update your shopping bag total and you can then proceed to payment

The coupon code box looks like this:

If you have already applied a coupon code to your order and are trying to add another, please note that only a single code can be used per order!

If you have tried to add a coupon code to your order and the discount isn't applying, please ensure there aren't any additional spaces or invalid characters in the code and that the promotion has not expired. 

Please also ensure that the code is valid for the current website as our offers can vary by region.

If you have already applied a coupon code to your order and are trying to add another, please note that only a single code can be used per order. 

If you are still experiencing issues with your coupon code, please contact us via live chat or email.

Can I order multiple sizes to try?

Yes! We understand that each bra can fit differently, and you might need to try a few sizes before finding the perfect fit. Many customers purchase multiple sizes and then return the ones that don’t fit correctly. Please ensure that you keep all original tags and labels on the products so we can process your return.

Can I make changes to my order?

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

I have an issue with the items received

If you've received something that’s not quite right, please send a clear photograph, including the tags, to our Customer Service team on support@brastop.com or on Facebook Messenger so we can investigate with our product and warehouse teams.

In line with Trading Standards we can only accept faulty items within 6 months of purchase.

What happens if part of my order is out of stock?

We aim to keep our stock inventory 100% accurate but in the unlikely event an item is no longer available, we will remove this from your order and issue a full refund. 

If you ordered any matching items for this product, we will also remove and refund these too. You will receive an email to outline the changes made to your order.

Contact Us

Need more information?

Please get in touch.

Opening Hours: Monday-Friday, 8am to 6pm BST
(Excluding UK Bank Holidays)

You'll get a response in 30 seconds or less!