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Free UK Returns & exchanges

0208 861 1945

Rated 4.6/5

Terms and Conditions

No contract will subsist between the customer and for the sale of any product unless and until accepts your order by e-mail confirming that it has dispatched your items.

Any additional charges related to an exchange order will be charged to your original payment method as per T&Cs.

For the avoidance of doubt, any such contract shall be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpret, construed and enforced in all respects in accordance with the laws of England. And you, the customer, and, irrevocably agree to submit to the non-exclusive jurisdiction of the English Courts. 

We will refund the delivery charge if you notify us that you wish to cancel your order, within 14 days of receipt of your order. You can notify us by telephone, email or a written request. Your entire order will need to be returned to us. This is in line with the distance selling laws. 



To the fullest extent permitted at law, is providing this web site and its contents on an "as is" basis and makes no, and expressly disclaims all, representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this web site, to the fullest extent permitted at law, neither nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site.

This is a comprehensive limitation of liability applying to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Trademarks is a registered trademark in the UK and other countries. Other product and company names mentioned on our website may be the trademarks or registered trademarks of their respective owners.


Our website design, text, graphics and images are owned by and reproduction of any of these without our prior written permission is strictly prohibited.

Returns and Exchanges Policy

  • Returns must be made within 30 days of purchase.
  • All garments must be returned unworn with tags attached.
  • Tights and stockings must be return unworn with packaging unopened.
  • Items marked as "non-returnable" can not be returned. This does not affect your statutory rights.
  • Please note that any faulty item will only be accepted within 6 months from the date of purchase.
  • Coupon codes can only be applied to original orders and not exchange items. The exception to this would be on any like-for-like items when a coupon code was applied to the original order.

Coupon codes

Only one coupon code can be used per order. Offer subject to adjustment due to returns, cancellations and exchanges. We reserve the right to withdraw offers at any time. Discounts will apply when you enter qualified valid coupon code in the coupon code field at the checkout.

Coupon codes can only be applied to original orders, and not to exchange items. The exception to this would be on like-for-like items when a coupon code was applied on the original order.

Can't find what you're after?

Email or Call Us
  • Phone Us

    0208 861 1945

    General Queries

    [email protected]

    Returns/Exchanges Queries

    [email protected]

    Opening Hours

    Monday to Friday - 8am to 6pm

    Closed on all Bank Holidays and weekends.

  • Our Address

    Unit 1 Hawthorn Centre,
    Elmgrove Road
    United Kingdom
    HA1 2RF

    Company Registration Number 04939105


Returns and Exchanges Policy