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MID-SEASON SALEUp to 70% Off - Bras from $18

Mid-Season SaleUp to 70% Off - Bras from $18

Here to Support You We're delivering as usualFree UK Delivery over £50 -Free UK Returns extended to 90 Days - Find out More

We're delivering as usual Free UK Delivery over £50
Free UK Returns extended to 90 Days
Find out More

Here to Support You We're shipping as usualWorldwide Returns Extended to 90 Days - Find out More

We're shipping as usual Worldwide Returns Extended to 90 DaysFind out More

  • Customer Service

    We're here to help!

  • Frequently Asked Questions

    • Do you offer fitting advice?
    • We certainly do! We’re experts on bra fitting here at Brastop, and if you’re not sure of your size or the fit of a bra we’re only too happy to help. You can contact our customer service team on [email protected] or get in touch with us via Facebook Messenger for any advice on sizing and fitting.

    • Can I order multiple sizes to try?
    • Yes! We understand that each bra can fit differently, and you might need to try a few sizes before finding the perfect fit. Many customers purchase multiple sizes and then return the ones that don’t fit correctly. Please ensure that you keep all original tags and labels on the products so we can process your return.

    • What payment methods do you accept?
    • We currently accept all major credit and debit cards (Visa, MasterCard, Maestro, and American Express) and PayPal.

      • We accept Paypal payment
      • We accept VISA cards
      • We accept Maestro cards
      • We accept Mastercard cards
      • We accept AMEX/American Express cards
    • What delivery services do you provide?
    • All of our orders are sent out via Royal Mail from our warehouse here in the UK.

      All UK orders are sent out via Royal Mail Tracked post as standard so you can check the status of your delivery at any stage.

      International orders will be passed on to your country’s relevant postal service, e.g. USPS for the United States, for delivery once they reach the destination country.

      View all delivery prices and services

    • How do I apply a coupon code to my order?
    • The coupon code box can be found in your shopping bag, before proceeding to checkout. Enter the coupon code in the box and click ‘Apply coupon’. This will update your shopping bag total and you can then proceed to checkout.

    • How do I redeem a gift card?
    • It’s super easy. Shop as normal - adding the items you want to your shopping bag. When you’re ready to checkout, select the ‘gift cards’ option and enter the gift card code in the box. You will see the gift card applied just above the subtotal of your order and you can continue to checkout.

    • Do I need to use my entire gift card in one go?
    • Nope! You can use as much or as little as you want. If your order total is less than the value of your gift card, you’ll be able to use the remaining balance for up to a year from the date the gift card was issued. If your order total is more than the gift card value, you can pay the difference with PayPal or card.

    • Can I use a coupon code and a gift card on the same order?
    • Yes! Follow the above steps to apply the coupon code to your order, followed by your gift card.

    • How do I return my items?
    • We make this as simple as possible for you! Complete the form on your invoice, indicating why you’re returning each item. Package the slip up with the items (unworn with their original tags and labels attached) and use the second sealable strip on your Brastop bag to secure them. Place the return label on the front of the package and take them to your nearest post office. Please obtain a proof of postage receipt, as we will need this in the unlikely event that your items get lost in the post. For more details, check out our returns page.

      How to Return Items

    • Can I amend my order?
    • Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. If you have any queries regarding your order, you can call us on 0208 861 1945 between 8:30am and 6pm GMT Monday to Friday.

    • Can I view the status of my order?
    • If you registered for a account, you can log in and view your order history to see where it is. ‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the postman, on its way to you!

      View the status of your order

    • What happens if part of my order is out of stock?
    • We aim to keep our stock inventory 100% accurate but in the unlikely event an item is no longer available, we will remove this from your order and issue a full refund. If you ordered any matching swimwear items for this product, we will also remove and refund these too. You will receive an email to outline the changes made to your order.

    • My order hasn’t arrived.
    • Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. In very rare cases, orders can sometimes get lost in the post. For UK customers, we can class a parcel as lost once 10 working days have passed since the date of dispatch.

      For overseas orders, we can class a parcel as lost once 25 working days have passed since the date of dispatch.

      If your order has not arrived within these times, please contact us so we can investigate with Royal Mail. Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

    • An item I purchased is faulty, help!
    • Oh no! For UK customers, please return your item(s) back to us with your Free UK Returns label for assessment. For customers outside the UK, please send a clear photograph of the fault to our Customer Service team on [email protected], or on Facebook Messenger. Once we’ve verified the fault we can arrange for a refund to be issued to you. In line with Trading Standards we can only accept faulty items within 6 months of purchase.

    • I was sent the incorrect item.
    • Uh oh, this isn't what we like to hear. Our warehouse team work hard at labelling all our products correctly. If you've received something that’s not right, please send a clear photograph to us via email or Facebook Messenger, of the tag of the product against your invoice so we can investigate this.

    • Do you offer Student Discount?
    • Yes, we offer student discounts online at Brastop in conjunction with Student Beans. The student discount is only available for customers who have signed up through Student Beans. The discount is 15% off all items, excluding delivery and gift cards. Normal delivery charges will apply.

      Student discount should be redeemed by entering your unique code generated by Student Beans into the coupon code field in the shopping bag page.

      Student Discount

Can't find what you're after?

Email or Call Us
  • Live Chat

    Live Chat

    Live chat is available during our opening hours.

    Phone Us

    Due to current remote working requirements, please contact us via email, live chat or social media.

    General Queries

    [email protected]

    Return Queries

    [email protected]

    Opening Hours

    Monday to Friday - 8am to 6pm

    Closed on all Bank Holidays and weekends.

  • Our Address

    Unit 1 Hawthorn Centre,
    Elmgrove Road
    United Kingdom
    HA1 2RF

    Company Registration Number 04939105


Returns Policy

Extended Returns: Here to support you - UK and international returns are now within 90 days of order dispatch.

Bra Sizes


Bra / Back Sizes